Traditional Source-to-Pay Leaks 8–9% of Contract Value

Disjointed processes and manual heroics prevent savings from reaching the bottom line. We use ServiceNow Source-to-Pay to operationalize automation, enforcement, and analytics so value is captured in the workflow—not buried in process gaps.

For organizations with $500M in addressable spend, that's $40-45M in recoverable spend.

We can help you unlock measurable savings

30 minutes • No prep required • Not a sales demo

AI-Driven 4-Way Match for Source-to-Pay leakage and savings recovery

The Missing Intelligence Layers

ServiceNow Source-to-Pay solves the fragmentation problem. It eliminates handoffs, unifies your data, and creates seamless workflow from request through retirement. Your teams are more efficient. Your buyers see real-time request status. Your suppliers connect through a single portal.

But unified workflow doesn't automatically prevent profit bleed.

Even with connected systems and clean data, four critical intelligence layers remain missing—and they're costing you 8-9% of negotiated contract value:

Contract terms remain locked in static documents

Negotiated pricing, escalation caps, and surcharge formulas exist in SharePoint and PDFs—disconnected from the transactions they're supposed to govern. Your AP team validates invoices against PO prices, not contract rates.

Supplier SLAs go unmanaged and untracked

Delivery windows, quality thresholds, and penalty clauses are signed but not connected to receipt data or quality metrics. Late deliveries happen. Credits go unclaimed. Suppliers face no systematic consequences for poor performance.

Duplicate Payment Exposure

The same invoice enters the system multiple times via email, fax, and portal with slight variations, leading to duplicate payments and lengthy recovery efforts.

Validation happens too late—or not at all

Freight surcharges, accessorial fees, and price increases flow through to payment because your AP team lacks the reference data to challenge them. Errors are discovered during annual audits—12-18 months after payment, when recovery becomes expensive and contentious.

The solution isn't another platform -- it's adding an intelligence layer to your S2P stack.

What our clients say

"They were awesome!"

We uncovered 2X the implementation cost in 4 months and identified another $3.2M in recoverable spend

John C. Director of Finance

Use the Source-to-Pay tools you already own

Accounts Payable Operations (APO)

Most AP teams discover overcharges months after payment—if they're discovered at all. Freight surcharges go unvalidated. Price creep accumulates undetected. Unauthorized fees flow through because validation happens too late.

Outcome Driven uses ServiceNow APO to remove friction at three levels:

Detect Invoice Leakage

Identify overcharges, duplicate invoices, price discrepancies, and policy violations before they reach payment.

Enforce Pay Controls

Automate invoice validation, tolerance checks, and contract enforcement so only compliant invoices move forward.

Recover Lost Value

Prevent improper payments and systematically recover missed discounts, overbilling, and avoidable AP spend.

Sourcing & Procurement Operations (SPO)

Employees bypass procurement because complexity creates friction. Approved suppliers exist in spreadsheets. Catalog pricing drifts from negotiated rates. The compliant path requires too much effort—so maverick spend flows to non-preferred suppliers by default.

Outcome Driven uses ServiceNow SPO to remove friction at three levels:

Prevent Value at Risk

Expose price drift, off-contract buying, missed rebate thresholds, and unmanaged tail spend in real time.

Embed Buying Guardrails

Embed supplier preference, pricing rules, and approval logic directly into the buying experience.

Capture What You Negotiated

Automatically trigger discounts, rebates, and volume commitments as spend occurs — not after the fact.

Supplier Lifecycle Operations (SLO)

Spend Follows Performance—Not Opinions
Which suppliers deliver on time? Which generate the most disputes? The data exists across systems, but nobody aggregates it into actionable scores. Poor performers keep getting business because there's no systematic connection between performance and purchasing decisions.
SLO closes the loop in three phases:

The SLO Value Arc

Accelerate Supplier Lifecycles

Establishes faster onboarding, supplier hygiene, and document compliance visibility for stronger audit readiness

Enforce Performance Accountability

Provides performance visibility, risk oversight, and accountability to achieve more reliable outcomes

Performance-Based Awards

Enables supply base optimization, resilience oversight, and supplier leverage for stronger continuity and lower risk exposure.